運送政策

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment has been confirmed.

Please note that orders are not shipped or delivered on weekends or public holidays.

Shipping Method

We ship worldwide using YunExpress and other trusted tracked shipping carriers.

Orders are shipped directly from our fulfillment partners in Asia.

Estimated Delivery Times

Europe

10–20 business days

Delivery times are estimates only and may vary depending on customs clearance, local postal services, weather conditions, or other factors beyond our control.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking number to monitor your shipment throughout the delivery process.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Delayed Packages

If your package has not arrived within 30 days after the estimated delivery date, please contact us at:

anin0307@gmail.com

We will investigate the issue with the shipping carrier and do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping information, please contact us as soon as possible before your order is dispatched.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: anin0307@gmail.com

Website: https://hetiantian.co